Will MOUNSER have a Black Friday or holiday sale?
We don’t hold seasonal sales. Every MOUNSER piece is limited edition and handcrafted to order in our Los Angeles studio. Once a design sells out, it may not return, so we recommend shopping for your favorites early. In lieu of a sale, we will be releasing special new pieces and exclusive drops throughout the holiday season.

When should I order to receive my gift by December 23?
Each MOUNSER piece is made to order, so please check the production time listed on each product page. Most pieces take about one week to make, with a few exceptions. To receive your gift by December 23, we recommend ordering by December 9 for ground shipping or December 13 for expedited shipping. Shipping options and estimated transit times are shown at checkout. Ground shipping times are not guaranteed, so if you need your order by a specific date, we recommend choosing expedited shipping. For a last-minute gift, our digital gift card arrives instantly.

Can I return or exchange a holiday gift?
Yes. Pieces purchased November 1 – December 24, 2026 can be returned for a refund within our standard window, or exchanged or returned for store credit through January 10, 2027.   Items must be unworn and returned in their original jewelry box or bag.

Not sure of their ring size?
Please refer to our Size Guide. If the size isn’t right, holiday orders can be exchanged through January 10.

Do you offer gift cards?
Yes. Digital gift cards are delivered by email instantly, and they’re perfect for last-minute gifting or when you’d rather they choose.

Can I include a gift note?
Email our client service team at info@mounser.com after checkout with your order number and gift message, and we’ll handwrite a note for you.

Questions?
Email us at info@mounser.com with any questions you have as you are shopping. We reply within 1 business day.