SHIPPING POLICY /
MOUNSER ships worldwide. All MOUNSER jewelry items are made to order. Once payment has been approved, please allow for the production timeline indicated on each product page.
At the time of purchase, MOUNSER will send you an order confirmation and once your order has shipped, your tracking details will be remitted. Please note that once your order has been placed it goes into our production flow and we are unable to offer cancelation service.
For orders over $150 we provide free standard shipping in the US. Standard shipping typically takes 3-5 business days barring carrier delays. If you need an order expedited, please email info@mounser.com prior to purchasing to discuss the potential for a faster delivery window.
USA Shipping Partner: UPS Free Standard Shipping for orders over $150.00 & UPS Expedited Shipping options
International Shipping Partner: DHL Express Shipping. Shipping service charges vary by location and will be calculated at check out.
Duties and Taxes: Domestic customers ordering from the USA will be charged sales tax at the time of order placement. For international customers, import tax and customs duties will be calculated during check out at the time of order placement.
Please note that MOUNSER is not responsible for the import tax and customs duties of refused packages. If packages are refused, these duties and taxes charged as well as return shipping will be deducted from your refund if incurred.
RETURN POLICY /
We want you to love your MOUNSER pieces — but if something isn’t quite right, we offer easy, seamless returns.
You may request a return within 10 days of receiving your order. Items must be unworn, in their original jewelry box, and postmarked within 14 days of receiving your return authorization (RA) to qualify for a refund.
How to Initiate a Return:
1. Email our Client Services team at info@mounser.com. Include your order number, the reason for the return, and any photos (if the item arrived damaged). Please do this within 10 business days of receiving your order. For exchanges, please include the item you would like in exchange in your email.
2. Wait for Return Authorization (RA). Once we receive your request, we’ll email you an RA approval and return instructions.
+ U.S. customers: We’ll send you a return shipping label. Please note: the cost of return shipping is deducted from your refund.
+ International customers: You will be responsible for return shipping. Please use a trackable method.
3. Ship it back. Send the unworn item back in its original jewelry box. The return must be postmarked within 14 days of receiving your RA.
4. Refunds. Once your return is received and inspected, we’ll process your refund to your original payment method. Shipping fees, duties, and custom charges are non-refundable.
Additional Return Notes:
+ Orders returned after 14 days but within 30 days of RA issuance may be eligible for store credit only.
+ Returns received after 30 days will not be accepted.
+ We reserve the right to decline returns if items arrive in poor condition.
+ Custom orders are final sale and not eligible for return or refund.
+ For purchases made on Instagram or Facebook, please email us at info@mounser.com for return instructions.
All orders purchased through mounser.com are made-to-order. Orders placed by stylists, editorial or creative teams for commercial use will be FINAL SALE as we do not accept the return of worn or used merchandise. If you would like to submit a pull request for sample lending please email press@mounser.com.
Please note: If you purchased one of our pieces from another retailer, please refer to that retailer’s return policies. We are not responsible for items purchased from other retailers, and cannot process any returns on their behalf. The above is only applicable to orders placed at mounser.com.
