Return & Repair Policy
Return & repair policy
To request the return or repair of an item purchased from our website please follow the instructions below:
- Your request must be emailed to firstname.lastname@example.org.
- Include your order number and photos of each repair or damage as well as instructions detailing the issue in question.
- Customer must provide proof of purchase from mounser.com.
- Returns of unworn merchandise in original packaging will be accepted for a refund within 7 days of the receiving date.
- Shipping charges are nonrefundable.
- Any returns requested after 7 days of receipt will be eligible for store credit only. Any returns requested after 30 days of receipt will not be eligible for return or exchange.
- All returns and repairs must be labeled with a mounser issued return authorization number, and be shipped within 5 business days of return authorization, otherwise the shipment will be refused and returned to sender.
- Tracking details must be provided for the return - the item is the responsibility of the customer until it reaches us, and we cannot be held responsible for goods lost in transit.
- Mounser offers free repairs on all mounser.com items within 3 months of purchase. Repairs reported after this 3 month period will be subject to a repair fee. Email email@example.com for a repair quote and return authorization number.