Shipping and Return Policy
What is your shipping policy?
Currently Mounser Jewelry ships to the United States exclusively, but we are in the process of building a logistics program that will enable us to ship to international destinations soon.
All Mounser Jewelry items are made to order. Once payment has been approved, please allow for the production time indicated on the product page. Free Standard Shipping within the US takes 3-5 business days. If you need an order expedited, please email email@example.com prior to purchasing to discuss the potential for a faster delivery window.
At the time of purchase, Mounser Jewelry will send you an order confirmation and once your order has shipped, your tracking details will be remitted.
Our shipping fees are as follows:
To request the return or repair of an item purchased from our website please follow the instructions below:
- Your request must be emailed to firstname.lastname@example.org.
- Include your order number and photos of each repair or damage as well as instructions detailing the issue in question.
- Customer must provide proof of purchase from mounser.com.
- Returns of unworn merchandise in original packaging will be accepted for a refund within 7 days of the receiving date.
- Shipping charges are nonrefundable.
- Any returns requested after 7 days of receipt will be eligible for store credit only.
- All returns and repairs must be labeled with a mounser issued return authorization number, and be shipped within 5 business days of return authorization, otherwise the shipment will be refused and returned to sender.
- Tracking details must be provided for the return - the item is the responsibility of the customer until it reaches us, and we cannot be held responsible for goods lost in transit.