Shipping and Return Policy
Mounser Jewelry now ships worldwide.
All Mounser Jewelry items are made to order. Once payment has been approved, please allow for the production time indicated on the product page. Free Standard Shipping within the US takes 3-5 business days. If you need an order expedited, please email firstname.lastname@example.org prior to purchasing to discuss the potential for a faster delivery window.
At the time of purchase, Mounser Jewelry will send you an order confirmation and once your order has shipped, your tracking details will be remitted.
USA Shipping Partners:
UPS: Free Standard Shipping / UPS: Expedited Shipping
International Shipping Partners:
USPS: Standard Shipping / DHL: Express Shipping
Shipping Standard within the US is free, prices for the rest of the world and via Expedited services vary by location and will be calculated at check out.
Duties and Taxes
Domestic Customers ordering from the USA: You will be charged sales tax at the time of order placement.
International Customers: Please note that our shipping and product prices do not include import tax or customs duties. Mounser Jewelry is not responsible for these charges. Import tax and customs duties are the responsibility of the customer upon delivery to your country. Please contact DHL or your local customs office to get more information on what your country may charge for this.
Please note that Mounser Jewelry is not responsible for the import tax and customs duties of refused packages. These charges will be deducted from your refund if incurred.
What is your return policy?
We want you to be happy with your Mounser pieces. A mounser.com order is eligible for a refund in the event it is received in perfect condition, unworn and in original packaging and postmarked within 14 days of our issuing a return authorization to you.
To request the authorization for the return of an item or to report an order that has been received damaged from mounser.com please follow the instructions below:
- Submit your request to email@example.com citing your order number as proof of purchase and the reason for your return. In the event of a damage, please also include photos. This must be done within 5 business days of receiving your order.
- Once we have received your request, we will supply a return authorization number and label to you. Returns of unworn merchandise in original packaging will be accepted if postmarked within 14 days of the issue of our return authorization. Please note that the cost of return shipping is non-refundable and will be deducted from your refund.
- Once we have received your return in hand your refund will be processed and your original form of payment credited.
Any return requests made after 5 days of receiving the order, or returns received postmarked after 14 days of receiving the return authorization will be eligible for store credit only.
Any returns received postmarked after 30 days of the authorization will be refused and not eligible for a refund or store credit.
We reserve the right to deny any returns or exchanges if orders are sent back to us in poor condition.
Please note: If you purchased one of our pieces from another retailer, please refer to that retailer’s return policies. We are not responsible for items purchased from other retailers, and cannot process any returns on their behalf. The above is only applicable to orders placed at mounser.com.