Shipping and Return Policy

Shipping Policy

Mounser Jewelry ships to the United States, Canada, Australia, Mexico, Europe, and the United Kingdom All Mounser Jewelry items are made to order.  Once payment has been approved, please allow for the production time indicated on the product page.  Free Standard Shipping within the US takes 3-5 business days.  International customers will select their preferred shipping at check out, at which point taxes are also calculated.  If you need an order expedited, please email info@mounser.com prior to purchasing to discuss the potential for a faster delivery window.  

At the time of purchase, Mounser Jewelry will send you an order confirmation and once your order has shipped, your tracking details will be remitted.

Our shipping fees are as follows: 

USA: Free 

International: Select service option during check out

 

Return Policy

To request the return or repair of an item purchased from our website please follow the instructions below:

  1. Your request must be emailed to info@mounser.com.
  2. Include your order number and photos of each repair or damage as well as instructions detailing the issue in question.
  3. Customer must provide proof of purchase from mounser.com.
  4. Returns of unworn merchandise in original packaging will be accepted for a refund  within 7 days of the receiving date.
  5. Shipping charges are nonrefundable.
  6. Any returns requested after 7 days of receipt will be eligible for store credit only. 
  7. All returns and repairs must be labeled with a mounser issued return authorization number, and be shipped within 5 business days of return authorization, otherwise the shipment will be refused and returned to sender.
  8. Tracking details must be provided for the return - the item is the responsibility of the customer until it reaches us, and we cannot be held responsible for goods lost in transit.